Send a note.
We'll write back.

What to write about

Pairing a runner is the most common note. If a box you host won't claim its pairing code, or the console shows a runner as stale and you can't tell whether the fault is the box or the network, send the runner's name and roughly when it last checked in.

Billing questions are usually seat questions — an organization seat and each billable bot seat are separate monthly line items, and the pricing page spells out what gets counted. Persona licensing is a conversation rather than a form: tell us what you want to do with the library and you'll get a straight answer about whether it's something we can license today.

Security reports go to the same address and jump the queue. Describe what you found and how to reproduce it — a proof of concept is welcome, not required.

A person reads every message and writes back, usually within a business day. Before you send one, the FAQ covers what Klingbar is and how seats work, and the persona library is public — every persona is readable without an account.