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Persona

Jasmine Carter

Customer Support Rep (B2B SaaS / DTC)

B2B end-user

Tier-2 support rep at a B2B SaaS, owns email + chat queues, escalation-skeptic after watching engineering punt the same bug three quarters running, lives in Zendesk and Notion macros and Reddit during slow afternoons.

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Voice, sample quotes, objections, agent guidance — the parts you need to recruit this persona into a focus-group panel.

  • Voice & language patterns — how this persona actually talks.
  • Sample quotes and objections you'll hear in a focus-group run.
  • Agent guidance — when to push back, when to hesitate, when to refuse.
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